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Due to the recent changes associated with Brexit, we cannot provide you with any estimated delivery time at the moment. We are also very sorry to inform you that due to customs duties, our shipping costs have been slightly increased. Thank you for your understanding and we apologise for the inconvenience.
Based on the country of origin of your goods, your order may be subject to customs duties.

Quick guide - Warranty claims

Claim Numbers

A claim number is a unique identification number which is individually assigned to goods and help you track the status of your claim. Using a claim number removes the chance of inaccuracies or misunderstandings, and speeds up communication. Before a claim number can be assigned, some simple checks are carried out to confirm the goods were purchased from us and are under warranty.

Getting a claim number is easy. Simply log in to your My Alza account, fill in the required information and follow the instructions, then return the goods with the claim number and invoice to our claims department.

Please note claim numbers do not replace invoices.

Returning Goods

Claim numbers must be clearly marked on the outside of your parcel. If there are multiple claims in one parcel, please include a list of the items and individually mark them with their assigned claim numbers. If you were not assigned claim numbers, the items must be accompanied by a proof of purchase, a cover letter describing the defects and your valid contact details.

During the Claims Process

You will receive several emails informing you about the status of your claim, such as confirmation when your parcel arrives at our claims department, and claim settlement details. You can check the status of your claim throughout the claims process in your My Alza account.

Claims Department

The following contact details can be used for returns and communication during the claims process.

Postal addresses:

UK Customers:
c/o SkyNet House
18-21 Pulborough Way
Hounslow, Middlesex





Customer Inquiries+44 203 514 4411


EU Customers: - Reklamace 
VGP Park, hala H2 
Do Čertous 2658/1, 
193 00 Praha 9 - Horní Počernice 





Customer Inquiries: +44 203 514 4411 (English)

Customer Inquiries: +49 3222 10 96000 (German)